Manuals and Guides
Creating order from chaos
Operations manuals and training guides clarify staff responsibilities and provide detailed instructions for task completion. No more depending on knowledge held in people’s heads – and staff training is a breeze!
This helps solve:
- Dependence on individual knowledge and experience
- Inconsistent task completion by different staff members
- Tasks not always completed in a timely manner
- Forgotten steps around infrequent tasks
- Extensive training required for new staff
Benefits include:
- Clear step-by-step, role-based instructions
- Staff clear on responsibilities and task details
- Efficient transfer of knowledge to new staff members
- Solid platform for growth, change or franchising
- Increased value of business for possible sale
Discover how YOUR business rates on the QBIZ Quality Scale